Shipping & Returns
Royal Mail Industrial Action - Potential Disruption
As you may be aware the Royal Mail have been striking throughout 2022. None are planned for 2023.
Royal Mail’s statement is below:
“The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further strike action.
We’re really sorry for the disruption that this strike action is likely to cause to you. We want to reassure you we will do everything we can to minimise disruption and get our services back to normal as quickly as possible.
Royal Mail has well-developed contingency plans, but they cannot fully replace the daily efforts of its frontline workforce. We will be doing what we can to keep services running, but customers should expect significant disruption.
On days when strike action is taking place:
We will deliver as many Special Delivery and Tracked24 parcels as possible
We will prioritise the delivery of COVID test kits and medical prescriptions wherever possible
We will not be delivering letters (with the exception of Special Delivery)
How We Are Reducing Disruption
It is likely that Royal Mail Industrial Action will cause delays with your order. We have therefore extended our estimated delivery times all orders to 5-7 working days, please be aware these estimates are not a guarentee.
If your order is urgent, we advise you choose 2 Working Day Shipping at checkout.
You may return new, unopened items within 30 days of delivery for a full refund. You will be responsible for covering shipping costs.However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.
You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.
If you need to return an item, please Contact Us via email at firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how and where to return your unwanted items.
PLEASE RETURN ITEMS TO OUR COMPANY TRADING ADDRESS:
A Lucre Musket / TA Mendip Safety Supplies
Unit A 1-4, Anglo Trading Estate